Trader's Quarter & Banyan Court at Royal Wharf

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Welcome to Trader's Quarter & Banyan Court at Royal Wharf

Communal Energy Partners provide you with:

1. Pre-payment heat and hot water billing

If you have a question about our billing services, have lost your pre-payment card or there is a fault with your meter, please contact CEP Customer Service Team on 0330 088 3607.

If you have any other issues, e.g. loss of heat, please contact Notting Hill Genesis on 020 3815 0135

How can we help you? (FAQ)

What is a pre-payment meter?

A prepayment meter is designed to assist with the budgeting and payment of your energy supply. For more information please follow the below link.

How do I get a pre-payment card and top it up?

When you move into the property your Housing officer will give you a payment ID card which will allow you to top up your prepayment meter. For more information on how, please follow the below link.

Where is my meter located - heat?

Your heat and hot water meter is located in the utility cupboard of your apartment inside the Heat Interface Unit (HIU). For further information please click on the following link.