Pre Pay (PAYG)

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Understanding your bill

What is a pre-payment meter?

What is a pre-payment meter?

A prepayment meter is designed to assist with the budgeting and payment of your energy supply.

The prepayment unit is not an energy meter. Instead it takes readings from your energy meter, measures the amount of energy you consume and deducts the rate per unit from the amount of credit displayed.

When you have used all your credit the energy supply will stop until you have added more credit.

You can top up your credit at any time using a range of convenient methods, However, if you are running out of credit and are unable to top up your account, you can activate an emergency credit allowance which will give you a bit more time to make a payment. You will need to pay back this emergency credit the next time you top up.

How do I top up my pre-payment card?

How do I top up my pre-payment card?

You can add credit or “top-up” your pre-payment card in the following ways

  •  Pay Point - Payment at any of the 28,000 network of outlets using your identifying card.  Take your payment card and cash to any PayPoint outlet. Remember to keep your receipt as proof of payment and for the PIN number.
  • PayPal – Use PayPal via the energy billing web portal
  • Internet – Using the www.energybilling.co.uk web portal. You will need to register details before your first purchase.  To register follow the on-screen instructions (you will need your payment ID card details). You can pay using a credit or debit card.
  • Telephone payment system: 01623 541401
  • Electronic banking direct payment, or Standing Order arrangements

 

How do I get a pre-payment card?

How do I get a pre-payment card?

When you move into the property your Housing officer will give you a payment ID card which will allow you to top up your prepayment meter. If you haven’t received this card please contact your Housing Officer.

If you have received a pre-payment card, but have since lost it, please Contact Us to arrange a replacement.

What security and compliance do CEP implement?

What security and compliance do CEP implement?

We provide security for landlords as energy is paid for as it is used. By offering residents the latest smart meter and wireless home display systems, it gives the opportunity to better understand energy, while ensuring you meet the code for Sustainable Homes.

Download a printable DD mandate

Direct Debit Mandate

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