The majority of meters will be read remotely or by your on-site team, so there should rarely be a need for you to take a reading.
If you do need to take a reading (e.g. when moving in or out of a property) the diagram below shows the generic digital meter layout.
The majority of meters will be read remotely or by your on-site team, so there should rarely be a need for you to take a reading.
If you do need to take a reading (e.g. when moving in or out of a property) the diagram below shows the generic mechanical meter layout.
If your bill has been estimated, please email a picture of your meter in order to confirm the current reading to MeterReadings@cepartners.co.uk along with confirmation of the date that the picture was taken. Your account will then be amended to reflect this reading.
You can also call the Communal Energy Partners Customer Service Team on 0330 088 3607.
Your next bill will show 'C' after the meter reading to reflect a 'Customer Read'.
Matching serial numbers ensure you are being billed correctly.
If the serial numbers do not match you could be receiving another customer's bill and could potentially be overcharged.
If you have any issue with your meter please contact Communal Energy Partners on 0330 088 3607.
Most meters are located in the utility cupboard of each apartment inside, or next to, the Heat Interface Unit (HIU).
Residents can manually read their meters by lifting off the HIU white metal case to reveal the meter. Some HIU covers have a viewing window so the meter can be read.
Please take care if you intend to remove your HIU cover as it is quite heavy and the edges may be sharp. You will require protective equipment such as gloves and additional assistance.
If your meter is not located here it may not be accessible; however, if we have any specific details regarding your development you will be able to find them via the Find your Development page.
It may also be advisable to contact your concierge, building management company or housing association for further details on the location of your meter.
Please contact Communal Energy Partners if you need to report a fault via telephone on 0330 088 3607.
Depending on the contract in your development, we may need to contact the Building Management Company before arranging an engineer visit.
Your heat and hot water meter is located in the utility cupboard of your apartment inside the Heat Interface Unit (HIU).
You can manually read your meter by lifting off the HIU cover (white metal case) to reveal the meter.
If you have a chill meter it is located in your apartment ceiling and we would not therefore recommend you attempt to access it.
If your meters are not in the locations above please contact your concierge, building management company, or housing association for further details.
Your heat and hot water meter is located in the utility cupboard of your apartment inside the Heat Interface Unit (HIU).
You can manually read your meter by lifting off the HIU cover (white metal case) to reveal the meter.
If your meter is not located here please contact your concierge, building management company, or housing association for further details on the location of your meter.
Your heat and hot water meter has been combined with your cold water meter into one unit, located in the utility cupboard of your apartment inside the Heat Interface Unit (HIU).
You can manually read your meter by lifting off the HIU cover (white metal case) to reveal the meter.
If your meter is not located here please contact your Development Manager for further details on the location of your meter.
Your cold water and chill meters are located in the utility cupboard of your apartment.
Your electricity meter is located in the riser outside of your apartment.
You will not therefore be able to directly access your electricity meter.
If you need access to your meter please contact your Development Manager.
Your heat and hot water meter is located in the riser outside of your apartment.
You will not therefore be able to directly access your meter.
If you need access to your meter please contact your building management company, or housing association.
Your heat/hot water and cold water meters are located in the utility cupboard of your apartment.
If your meters are not located here please contact your Development Management Team for further details on the location of your meters.
Your heat and hot water meter is located in the utility cupboard of your apartment.
The majority of the meters were fitted inside the Heat Interface Unit (HIU) cover but a few apartments had the meter fitted to the pipework just outside of the HIU.
You can manually read your meter by lifting off the HIU cover (white metal case) to reveal the meter.
Your meter will look like this;
If your meter is not located in the utility cupboard please contact your Development Management Team for further details on the location of your meter.
You do not have a physical heat and hot water meter.
Your meter is software based and you therefore have no way to manually read it.
If you need to access a meter reading please contact your Concierge for further details.
Your heat/hot water and chill meters are located in the utility cupboard of your apartment usually inside the Heat Interface Unit (HIU).
In some apartments the meter will be on the wall next to the HIU so you can easily read your meter.
If your meters are not on the wall you can manually read your meters by lifting off the HIU cover (white metal case) to reveal the meter.
If your meter is not located here please contact your Concierge for further details on the location of your meter.
Your chill meter is located inside a hatch in your apartment ceiling and we would not recommend you attempt to access it. Your meter will be read remotely each month.
If you require access to your meter please contact your Concierge for assistance.