Deptford Landing

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Welcome to Deptford Landing

Communal Energy Partners provide you with:

1. A heat and hot water billing service

If you have any issues with your meter or your bill, please call CEP Customer Service Team on 0330 088 3607.

If your HIU needs servicing (recommended annually), please contact your leaseholder or Managing Agent. They may appoint us, or another provider to complete the service.

If you have any other issues, e.g. loss of heat, please contact the estate team via Dwellant.

If you'd like to pay your bill via BACS please use the following details:

20-51-43

83186075

How can we help you? (FAQ)

How do I pay my bill?

Communal Energy Partners offer several types of payment services: Variable direct debit / BACS / Cash Payment / Telephone and our Online Portal. More details can be found by following the link below.

Where is my meter located

Your heat and hot water meter is located inside the Heat Interface Unit (HIU) in the utility cupboard of your apartment. Your chill meter (if fitted) is in your ceiling. Please seek assistance before attempting to access your meters.

What does everything on my bill mean?

CEP will send you a monthly bill to charge you for your actual consumption of heat and hot water. You can view and download an explanation of your bill by clicking on the following link.