Clapham One

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Welcome to Clapham One

Communal Energy Partners provide you with:

1. A heat and hot water billing service

If you have any issues with your bill, please call CEP Customer Service Team on 0330 088 3607.

If your HIU needs servicing (recommended annually), please contact your leasholder or Managing Agent. They may appoint us, or another provider to complete the service.

If you have any other issues, e.g. loss of heat or meter problems, please contact your Concierge on concierge@claphamonelondon.co.uk

If you'd like to pay your bill via BACS please use the following details:

20-51-43

83186075

How can we help you? (FAQ)

What does everything on my bill mean?

CEP will send you a monthly bill to charge you for your actual consumption of heat and hot water. You can view and download an explanation of your bill by clicking on the following link.

How do I read my digital meter?

The majority of meters will be read remotely or by your on-site team, so there should rarely be a need for you to take a reading. If you do need to take a reading, please follow the below link.

Where is my meter located - with ceiling chill?

Your meter is inside your Heat Interface Unit (HIU) and will be read remotely by your on-site team. If you would like to know more about your meter readings, please contact your development manager