How did CEP help?
The project came with its fair share of challenges:
- The work began during winter, when heating and hot water are vital for residents.
- Historic water quality issues had contributed to HIU failures.
- Inconsistent commissioning settings meant many units needed to be rebalanced.
- Several plate heat exchangers were scaled and failing, and supply chain delays meant we had to flush some units manually as a temporary fix.
- Coordinating access with residents required flexibility and a considerate approach.
CEP responded immediately, deploying a skilled team of engineers and rolling out both reactive and planned servicing. Our swift support for faulty HIUs allowed the onsite team to respond quickly to resident concerns, while ensuring clear and regular communication every step of the way.
We shared real-time updates with PMM's onsite team and consultants, including flow rate and temperature data, and tailored our servicing schedule on the go to meet evolving needs.
Where necessary, we replaced or manually flushed plate heat exchangers, and we fully recommissioned all HIUs to restore balance and improve network performance.
The outcome:
Thanks to a responsive, hands-on approach, we were able to restore services promptly and improve the overall efficiency of the heat network.
Key achievements included:
- Project completed on time and within budget
- All reactive issues resolved within 24 hours
- Full recommissioning of HIUs, improving heat distribution across the site
The feedback from both estate management and residents was overwhelmingly positive. As a result, CEP was awarded an annual contract to provide ongoing planned preventative servicing at Marine Wharf East.
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