- Planned servicing and maintenance of the landlord’s heat network plant and M&E systems.
- Full recommissioning and servicing of apartment heat interface units (HIUs).
- Operation and upkeep of the site’s metering infrastructure.
- Heat billing and credit control services.
We encountered and overcame several site-specific challenges:
- Urgency to stabilise services and repair historical system dilapidations.
- Gaps in legacy servicing records and uncertainty around utility feeds.
- Logistical hurdles in gaining access to all apartments for essential works.
- The need to rebuild resident confidence through visible improvements and communication.
To tackle the issues, we introduced 24/7 call-out cover to respond quickly to urgent issues, and carried out a full asset verification, followed by a detailed dilapidation schedule complete with costings and priorities.
A planned preventative maintenance programme was launched, with annual servicing visits fast-tracked to stay ahead of potential problems. We also conducted monthly plant inspections, replaced riser DRV valves, and serviced HIUs across the apartments. To enhance efficiency and ensure accurate billing, we collected data from the BMS and metering systems.
Our team also provided access to electronic logbooks and delivered clear, in-depth monthly reports to MLM. Regular face-to-face meetings with the client ensured ongoing communication, progress reviews, and the identification of further opportunities for improvement.
The outcome:
CEP successfully optimised the heat network at Archway, delivering improvements in system performance, efficiency, and resident satisfaction. Here’s what that looked like:
- Improved plant condition and operational reliability.
- Improved heat network efficiency and identified savings on gas usage.
- Comprehensive documentation of all servicing and compliance activities.
- 100% delivery of CEP KPIs month-on-month.
- Positive feedback from MLM, onsite teams, and residents.
Following the success at Archway, MLM has asked us to continue, rolling out a full heat network optimisation programme, carrying out a cost-benefit analysis of the CHP system, and supporting major lifecycle replacement works. Our partnership has also grown outside this site as MLM has invited us to bring the same level of service to other developments in their portfolio.
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